Overview:
Provide excellent customer service, by giving individual eyecare without compromising quality.
This will be achieved by performing the following duties in a compassionate, cost-effective manner.
Performs other duties as assigned.
Janesville WI
80 Hours/2 Weeks
Monday - Friday, Day Shift, No Weekends
Responsibilities:
Essential Duties and Responsibilities
Leads in a professional manner and conducts self as a role model, observing the Mercy Health System Culture of Excellence.
Performs all the functions of a partner retail dispensing optician, see dispensing optician job summary.
Provide support to the Receptionists, Dispensing Opticians and Physicians at all Mercy Optical department locations with a strong understanding/background of product, pre-testing, contact lens and insurance knowledge.
Provides staff development and education in the area of retail Optometry/Optical meeting our education goal per partner.
Will give input at partner evaluation time.
Participates in formulating retail Optometry/Optical policies and procedures.
Evaluate new products and participate in the pricing of materials.
Responsible for the scheduling of partners, maintaining Kronos, Nursing Audits, Collecting Data for Performance Improvement Plans and various other reports.
Is aware and involved in the planning and promoting of public relations.
Orders office supplies for all Mercy Optical department locations
Approves invoices in a timely fashion for processing.
Trains new staff in each position at all Mercy Optical department locations
Education and Experience:
High school graduate or equivalent
3 year optical dispensary experience
Certification/Licensure:
ABO certification to be obtained within one (1) year of hire
Special Physicial Demands:
The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.
While performing the duties of this job, the employee is frequently required to stand; walk; use hand to finger, handle, or feel; reach with hands and arms and talk and hear.
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, color vision, depth perception and ability to focus.
Culture of Excellence Behavior Expectations:
To perform the job successfully, an individual should demonstrate the following behavior expectations:
Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.
Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.
Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.
Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.
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