SPECIFIC FUNCTIONS AND DUTIES
1.
Manages Restaurant Environment
Ensures prompt friendly service according to company guidelines.
Leads overall activities and performance of associates on a shift-by-shift basis.
Builds a culture using the Vision/Mission Statement to guide teamwork, results, integrity, passion for service, fun, balance, innovation, and being guest driven.
Ensures the immediate response and correction of all verbal guest complaints by self and staff.
Refers all verbal and written guest complaints to General Manager.
Ensures guest contact as a priority with self and staff utilizing a target goal of 100% table visitation.
Enforces alcohol awareness on a shift to shift basis.
Maintains adequate departmental inventory levels.
Ensures product preparation and presentation uncompromisingly meeting company standards.
Effectively schedules associates to meet sales demands.
Maintains effective safety and security programs according to company policy and government standards.
Corrects unsafe practices or conditions.
Effectively manages restaurant organization, cleanliness, and sanitation on a shift-by-shift basis.
Performs routine maintenance and immediately informs General Manager of needed repairs.
Advises General Manager of any non-routine situations.
Communicates with other managers daily through management log and shift change meetings.
Completes all other assigned duties and responsibilities.
2.
Manages Associate Performance
Determines job assignments on a shift-by-shift basis.
Develops an environment of constant development of managers including informal shift reviews and participates in daily One on Ones.
Assesses the effectiveness of associates, provides candid and fair feedback on a regular basis, and continuously works with associates on their areas of development.
Does NOT provide performance reviews.
Demonstrates proper execution of training systems as outlined by the company while emphasizing the importance of training to associates.
Monitors acceptable associate performance and notifies managers when situations require or could lead to disciplinary or corrective action.
Assures compliance with company policies, practices, and procedures.
Acts as coach to all associates.
3.
Maintain Controls
Maintains and controls the assets of the company.
Assures compliance with local, state, and federal laws, regulations, and guidelines.
Reports progress towards achieving restaurant performance objectives at management meetings.
Complies with all cash handling procedures.
Responsible for preparing and submitting accurate daily paperwork to the General Manager.
4.
Development
Inspires cooperation and teamwork from associates by building a culture derived from The Bloomin’ Apple Mission/Vision Statement.
Is guest obsessed and promotes the team to be.
Demonstrates organizational skills.
Completes all assignments and duties properly and on schedule.
Develops goals and action plans for personal/professional growth.
Provides a role model for associates.
Exhibits a professional image.
Develops self on all store related technology.
REQUIREMENTS
Must be physically able to work at any duty station in the kitchen or service area when needed on a temporary basis and operate cash register as appropriate.
Must be required to lift objects up to 40 pounds on occasion.
It all started in 1980 in Atlanta, Georgia
Bill and TJ Palmer opened the restaurant that would later become Applebee’s.
We’ve grown up a lot since then, with almost 2,000 locations in the U.
S.
and around the world.
Here you will always be welcome – for delicious food, in a neighborhood setting, with attentive service, at a great value.
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