THIS POSITION REPORTS TO:
Retail Branch Manager
MINIMUM REQUIREMENTS FOR POSITION:
High School diploma or equivalent required.
College degree preferred.
Minimum of three years retail banking sales and customer service experience
Minimum of 1 year teller supervisory experience preferred
Knowledge of consumer banking products and services
Excellent customer service skills
Demonstrated leadership ability
Demonstrated ability to achieve assigned sales and service goals
Strong interpersonal, oral and written communication skills and aptitude
Ability to make decisions and work independently of direct supervision
Demonstrated ability to work in a competitive environment
Demonstrated ability to meet deadlines
Professional image
Technical proficiency
PRIMARY ACTIVITIES AND RESPONSIBILITIES:
Manage daily operations of the branch in the absence of the Branch Manger
Assists in managing customer service objectives including handling exceptions, complex issues, and complaints
Performs or supervises day to day operational and compliance functions of the branch such as reconcilements, audits, reporting, controls, records management, approvals and opening/closing procedures.
Motivate Retail staff and maintain high morale levels
Create customer centric sales and service strategies that build relationships and support strategic objectives
Prospect new and expand existing consumer and business relationships
Achieve assigned goals through the management of branch staff, assets and opportunities
Participates in personnel decisions as appropriate including hiring, scheduling, disciplinary actions, and evaluating performance.
Ensure acceptable branch audits
Adhere to regulations and policies and procedures, using good judgment when making exception or approval decisions within assigned limits
Promote the development of branch staff through coaching and training
Develop action plans and delegate work and responsibility as appropriate
Develop and maintain proficiency with job-related systems and equipment
Communicate suggestions to improve profitability and efficiency of the Bank
Participate in available training opportunities
Understand, comply and support the Bank mission, organizational structure, employee handbook, bank security, policies and procedures, standards of conduct and incentive program
Support Community Reinvestment Act (CRA) through business development efforts and by participating in bank hosted and community events
Perform other duties as needed or assigned
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