A Shift Leader is a Team Member in charge of providing direct supervision and ensuring everything runs smoothly during their shift.
You’ll ensure that the restaurant is a safe place for Team Members to work and customer to visit.
ESSENTIAL DUTIES & RESPONSIBILITIES
Assign and direct daily duties for Team Members based on role, skills and shift needs
Maintain high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction
Uphold Toppers policies and procedures; provide feedback/coaching to Team Members as needed
Be knowledgeable of delivery area map/traffic patterns to assist delivery drivers organize their routes
Solve customer complaints quickly and with a smile
Provide feedback to Team Members in a positive manner
Train new Team Members on daily tasks
Balance cash draw and prepare deposit
MINIMUM QUALIFICATIONS
Must be legally eligible to work in the United States
Must be 18 years of age
Must have a source of reliable transportation
Previous quick service restaurant or supervisory experience
Serve-Safe/Local or State Food Service Certification preferred
PHYSICAL REQUIREMENTS
Ability to meet the following physical requirements with or without reasonable accommodation:
Must be able to exert well-paced and frequent mobility for periods of up to five hours.
Must be able to lift up to 50 pounds.
Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
In addition to Hourly Wage + TIPS, Team Members are eligible for:
Flexible Scheduling
Pay Advances through PayActiv.
Meal Discounts (70% While working/50% when not)
Free Uniform T-Shirt
Referral bonuses for bringing new members to our team
Rapid advancement opportunities – We offer a Manager–in–Training program with pay increase at each step of the training.
All insurance benefits and 401(k) retirement when minimum service and average hours are satisfied**
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