JOB SUMMARY:
The Patient Registration Professional greets, registers, assists, directs, and schedules patients and visitors.
Collects financial and demographic information, and processes patient payments.
Responsible for basic administrative and office support.
Operates multi-line telephone system to answer incoming calls and directs callers to appropriate personnel.
Hours are Mondays through Fridays, 7:45 am to 5:00 pm.
ESSENTIAL JOB FUNCTIONS:
Welcomes and directs patients in a prompt and courteous manner.
Monitors visitor access and alerts appropriate personnel.
Provides supportive procedures for department staff, patients, and visitors.
Responsible for registering patients, verifying, and updating patient financial and demographic information.
Maintains a 97% accuracy rating on patient demographics and insurance updates.
Maintains scheduling system and follows office scheduling procedures.
Answers telephone and determines purpose of callers, and forwards calls to appropriate personnel.
Updates appointment calendars.
Receives, sorts, and routes organizers as appropriate.
Participates in preparation, filing and maintenance of medical records.
Participates in daily charge posting including gathering, entering codes, and posting daily charges.
Reviews charges with patients and explains financial policies.
Accepts and records patient payments and obtains any 3rd party billing information such as Medicaid and private insurance.
Provides necessary receipts.
Assists patients in completing necessary registration forms and maintains forms in an appropriate manner.
Responds to routine requests for information from patients and visitors.
Maintains work area and lobby in neat and orderly manner.
Attends meetings as required.
Participates in all safety in all safety programs which may include assignment to an emergency response team.
Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
Actively participates and is accountable for duties assigned that support the Mission and Values of being certified as a Patient Centered Medical Home.
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