SUMMARY
To assist the Pet Supply Plus Store Director in establishing and maintain excellent customer service, accountability for the operation of the store insuring maximum sales and profitability through merchandising, inventory, expense control, Human Resources Management, and managing operating costs and shrinkage.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Drives store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly
Assists in managing total store operations
Processes information and merchandise through computer system and POS register system
Assists with stocking of pet supplies deliveries and back stock, including building and filling displays
Assists in keeping backroom neat and up to best practices standards
Assists in handling Associate issues
Assist in handling customer issues
Assist with general care of animals
Ensures all safety policies and procedures are followed by all Associates.
Other duties as assigned
KEY ATTRIBUTES
Product knowledge
Passion for pet business
Leadership skills
People/Communication skills
Excellent Customer Service skills
Integrity
Ability to multi-task
SUPERVISORY RESPONSIBILITIES
Manages 3-4 Associates in the store.
Provides direction, coordination, and evaluation of the store and Associates.
Follows NFI policies and applicable federal, state and local laws.
Assign and direct work
Address complaints and resolves problems
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED)
Possess product knowledge of pets and pet related products
LANGUAGE SKILLS
Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Write reports, business correspondence, and procedure manuals.
Present information and respond to questions from groups of customers or associates
MATHEMATICAL SKILLS
Basic math concepts (addition, subtraction, division, multiplication)
CERTIFICATES, LICENSES, REGISTRATIONS
Some locations may require Power Industrial Truck Certification
RECOMMENDED EQUIPMENT
Slip resistant shoes with closed toe and heel
Safety Cutter
Apron
Uniform per store policy
PHYSICAL DEMANDS
Regularly (Over 2/3 of the time)
Stand
Walk
Use hands to finger, handle, or feel
Reach with hands and arms
Communicate with Associates and customers
Lift and/or move up to 30 pounds
Frequently (Between 1/3 to 2/3 of the time)
Climb
Balance
Stoop
Kneel
Crouch
Overhead lifting
Lift and/or move up to 50 pounds
Occasionally (Less than 1/3 of the time)
Sit
Crawl
Lift and/or move up to 100 pounds
Vision
Close
Distance
Ability to adjust focus
Ability to distinguish colors
WORK ENVIRONMENT
Regularly
Exposure to animals including rodents, fish, amphibians, reptiles, felines, and canines
Occasionally
Work in high places
Fumes or airborne particles
Toxic or caustic chemicals
Risk of electrical shock
Outside weather conditions
Noise Level
Moderate
**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.
**Position requirements may vary by store location
Brand: Pet Supplies Plus
Address: 1411 W.
Main Street Whitewater, WI - 53190
Property Description: 637 Pet Supplies Plus
Property Number: 637
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