Customer Acquisition and Retention Specialist

Are you a proactive and customer-focused professional looking to make a meaningful impact on a company's long-term success? Look no further! We are seeking a Customer Retention Specialist to join our team and play a vital role in preserving and enhancing customer relationships.
As a Customer Retention Specialist, you will be responsible for engaging with existing customers to understand their needs, providing exceptional customer service, and implementing retention strategies to increase loyalty and minimize churn.
You will also collaborate with the Sales and Marketing teams to improve the overall customer experience and identify opportunities for cross-selling and upselling.
To excel in this role, you must have at least 3 years of proven experience in customer service, account management, or customer retention.
A high school diploma or associate degree in business, marketing, or a related field is preferred.
If you are passionate about building and maintaining strong customer relationships and have a keen eye for identifying trends and opportunities for improvement, we want to hear from you! Join us in contributing to the growth and profitability of our company and be a part of something truly impactful.
Apply now and take the next step in your career as a Customer Retention Specialist! Note: This job description is not intended to be all-inclusive.
Employee may perform other related duties as negotiated to meet the organization's ongoing needs.
Job Type: Full-time Pay: $20.
00 - $22.
00 per hour Expected hours: 40 per week Benefits: * 401(k) matching * Dental insurance * Employee assistance program * Employee discount * Health insurance * Health savings account * Paid time off * Vision insurance Schedule: * 8 hour shift * Monday to Friday * Weekends as needed People with a criminal record are encouraged to apply Ability to Relocate: * Elkhorn, WI 53121: Relocate before starting work (Required) Work Location: In person