IT Specialist I

JOB This position is responsible for performing technical assignments in the installation and support of new and existing desktops, thin clients, hand-held and mobile computing equipment and software.
SUPERVISION This position has no supervisory responsibilities.
EXAMPLE OF DUTIES include the following.
Other duties may be assigned.
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
Install personal computers, printers, monitors, and any other desktop or mobile computing equipment or software.
Participate in the Help Desk rotation.
This involves providing tie 1 support for end user inquiries and resolving technical issues.
Troubleshoot equipment, software and Desktop LAN problems to determine a viable solution.
Perform computing equipment and software problem diagnosis and resolution for client desktops and laptops.
Assist when required with network and server maintenance in a multi-protocol environment, using IT Specialist II and the Network Operations team as resources.
Perform preventative maintenance and other general tasks to aid in the ongoing support of the desktop environment.
Perform intermediate equipment and software upgrades.
May interface with vendor support services.
Perform equipment and software inventories and updates in appropriate databases.
Assist with the maintenance of site documentation.
Assist in the evaluation of business problems and research on new technology as directed by senior staff.
Provide input to senior staff regarding client's equipment and software needs.
Troubleshoot telephone system problems, replace defective equipment or report problems to the proper agency for repair.
Demonstrate commitment to county safety and risk management efforts.
Other duties as assigned.
SUPPLEMENTAL INFORMATION Formal electronic application; rating of education and experience; verification of driver license; oral department interview; reference check; background check; and post-offer medical examination including drug screen.
Other job related tests may be required.
Please Note: The duties listed above are intended only as illustrations of the various types of work that may be performed.
The omission of specific statements of duties does not exclude them from the position if the work is substantially related to the position.
The job description does not constitute an employment agreement between the County and employee and is subject to change by the County as the needs of the County and requirements for the job change.
I have received a copy of the job description and understand that any questions I have on my job duties shall be directed to my immediate supervisor.