IT Specialist II

An Equal Opportunity Employer Position Summary This position is responsible for providing high-level analytical and technical skills to recommend, design, install and support end user software applications and computer systems.
SUPERVISION This position has no supervisory responsibilities in Desktop Support.
Essential Duties and Responsibilities include the following.
Other duties may be assigned.
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
Provide direction and guidance to IT desktop support staff in problem diagnosis for desktop, hand-held, and mobile equipment.
This includes associated peripherals, operating system software, and related desktop software.
Serve as a technical resource to Information Technology Support Staff on desktop software and hardware problems or client requests.
Act as endpoint applicaton administrator.
This includes the administration, deployment and support of various applications and endpoints utilizing SCCM, Intune, and EDR.
Assist with the installation of personal computers, scanners, printers, and any other desktop or mobile computing equipment or software.
Assist with staff activities in the installation, configuration, maintenance, and troubleshooting of end user technology devices and related peripherals, and establish best practices and policies.
Troubleshoot equipment, software and network problems to determine a viable solution.
Perform computing equipment and software problem diagnosis and resolution.
Assist with desktop planning, implementation, installation, monitoring and maintenance in a multi-protocal environment.
Engage vendor partners for hardware/software quotes, support and specifications for new technology refreshes.
Perform preventative maintenance and other general tasks to aid in the ongoing support of the desktop environment.
Perform equipment and software upgrades.
Perform equipment and software inventories and updates in appropriate databases.
Assist with the maintenance of site documentation.
Perform end user administration for the for the County’s IP based phone system.
Research and recommend to IT management desktop changes to increase security, performance and efficiency.
Maintain an expert level knowledge of Windows Operating System competency related to the environment and issue resolution providing guidance and leadership support to desktop team.
Assist with projects as needed to advance the security and reliability of the desktop environment including the team instructions and documentation as to project findings, direction and scope with an expected time table for completion.
Recommend to management standards and best practice changes that affect the desktop environment.
Assist with the completion of accurate documentation on technical design and configuration created by desktop team for accuracy and repeatability.
Demonstrate a commitment to county safety and risk management efforts.
Other duties as assigned.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience Associate degree or technical diploma in IT related field with a minimum of three (3) years experience with the installation and support of desktop computing equipment and software.
Minimum of three (3) years total experience working with Microsoft operating systems, platforms, databases, SCCM and scripting tools.
Sufficient training and experience to troubleshoot complex client desktop or laptop problems related to applications and operating systems.
Technically competent with various word processing, spreadsheet, graphics, e-mail and other desktop software packages.
Previous experience in a large-scale enterprise preferred.
Excellent organizational skills showing the ability to manage multiple priorities in a dynamic work environment.
Strong interpersonal and customer support skills with the ability to communicate and work effectively with technical staff at various skill levels.
Strong analytical and problem solving skills.
Certificates, Licenses, Registrations and Other Special Requirements Valid Wisconsin driver license.
Proof of minimum auto liability insurance coverage.
Must be able to provide a reliable personal vehicle to be used for travel between county locations on a daily basis.
Interactions & Communication Responds to requests and initiates contacts to exchange basic or general information with others.
Decision Making This position has authority to make decisions that are within departmental detailed procedures and protocols and directs and approves desktop teams daily work activities.
These decisions directly impact performance in the job and/or departments serviced.
Information is provided to others in IT for their decision making and project coordination.
Thinking & Problem Solving In relation to established procedures, protocols and policies of the County, challenges of this position tend to be routine and primarily related to procedure and process issues.
Tools and Equipment Used Telephone Calculator Copy Machine FAX Machine Personal Computer/Printer Vacuum Cleaner WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and risk of electrical shock.
The noise level in the work environment is usually moderate.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel.
The employee frequently is required to sit and reach with hands and arms.
The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl; and talk or hear.
The employee must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.
NEPOTISM OR CONFLICT OF INTEREST COMPLIANCE A person may not be offered or hold this position if the employment would result in that person being a supervisor or subordinate to an immediate family member.
"Immediate family" includes the employee's spouse, brother, sister, parents, children, stepchildren, father-in-law, mother-in-law, sister-in-law, brother-in-law, daughter-in-law, son-in-law, and any other member of the employee's household.
A person may not be offered this position if employment would create either an actual conflict of interest or the appearance of a conflict of interest.
Selection Process Formal electronic application; rating of education and experience; verification of driver’s license; oral department interview; reference check; background check and post-offer medical examination including drug screen.
Other job related tests may be required.
Please Note: The duties listed above are intended only as illustrations of the various types of work that may be performed.
The omission of specific statements of duties does not exclude them from the position if the work is substantially related to the position.
The job description does not constitute an employment agreement between the County and employee and is subject to change by the County as the needs of the County and requirements for the job change.
I have received a copy of the job description and understand that any questions I have on my job duties shall be directed to my immediate supervisor.
WALWORTH COUNTY EMPLOYEE BENEFIT SUMMARYH - Non-Represented Hourly Employees BARGAINING UNIT: Non-Represented Hourly Employees Hired on or after January 1, 2012 DATE: January 1, 2019 EMPLOYMENT STATUS: All employees of Walworth County are at-will employees.
BASIS OF PAYMENT: You are paid for actual hours worked plus pay for any accrued benefit time for which you are eligible.
You are eligible for overtime or compensatory time in accordance with provisions of the Fair Labor Standards Act.
SCHEDULED TIME OFF: Accrued based on straight-time hours paid each pay period.
All accrued scheduled time off hours are available for use, subject to approval of your supervisor.
As a full-time employee you earn scheduled time off (pro-rated for part-time) equivalent to the following:10 days per year after 1 year of Walworth County Service15 days per year after 5 years of Walworth County Service20 days per year after 15 years of Walworth County Service PERSONAL TIME OFF: Employees will receive 64 hours of personal time off as a lump sum at the beginning of each year (pro-rated for part-time and newly-hired employees).
At the end of each calendar year, an employee may request to move remaining personal time off hours to the extended sick leave bank.
If no request is made, any remaining hours shall be paid out on the employee's last pay date of the calendar year.
EXTENDED SICK LEAVE BANK: Used for time off of work for more serious health conditions that require three or more consecutive days off or when on an approved leave of absence.
HOLIDAYS: Ten paid holidays each year.
As a part-time employee, you receive pro-rated holiday pay based on your positions budgeted FTE.
INSURANCE: Employees hired into a .
75 FTE or higher position are eligible for Health, Dental, Life, Vision, Short-Term Disability and Long-Term Disability insurance benefits on the first of the month following 30 days of service provided you complete enrollment forms within 30 days of hire.
Employees hired into a .
50 FTE or higher position are eligible for all benefits listed below except Health insurance.
Employees hired into a .
49 FTE or less position are eligible to participate in Short-Term Disability only.
Health Insurance: You can choose Tier 1 or Tier 2.
Tier 1 is a standard co-pay plan.
Tier 2 is a High Deductible Health Plan (HDHP) with a Health Savings Account (HSA).
The County will contribute an amount approved by the County Board, payable as a lump sum to your HSA for Tier 2.
You may also elect to contribute to your HSA up to the IRS maximum.
You may elect either family or single coverage.
The monthly premium will be split between the County and the employee.
Dental Insurance: You may elect either family or single coverage.
The county shall pay 100% (single or family) of the premium for a full-time and 50% (single or family) of the premium for a part-time employee enrolled in dental insurance.
Life Insurance: The County provides you with term life insurance in an amount equal to $25,000.
You have the option of purchasing additional coverage for yourself, spouse, and/or dependent children.
Short-Term Disability Insurance: The County provides you with Short-Term Disability Insurance with premiums paid by the employer.
LTD Insurance: The County provides you with Long-Term Disability Insurance.
The monthly premium is 0.
83% of your insured monthly wages.
The County shall pay 67% of the premium & employee shall pay 33% of the premium.
Vision Insurance: You may elect to participate in Vision insurance.
The employee electing coverage shall pay 100% (single or family) of the premium for vision insurance.
WISCONSIN RETIREMENT: You are covered under the Wisconsin Retirement System if you are expected to work a minimum of 1200 hours per year for a period of one year or more.
The WRS provides you with separation, disability or retirement benefits upon termination.
The payment is split between the county and employee, as prescribed by state law.
Employees expected to work less than 1200 hours per year will not receive this benefit.
EDUCATIONAL ASSISTANCE: After completing 6 months of employment, you are eligible to participate in the Educational Assistance Program and receive partial reimbursement for tuition upon completion of approved courses.
TAX-SHELTERED BENEFITS: You may elect to participate in the following tax-sheltered benefits:Deferred Compensation (S457 plan)Medical Spending Account (S125 plan)Dependent Care Plan (S125 plan)Health Savings Account (S223 plan) WORKERS COMPENSATION: You are covered by Workers Compensation for any illness or injury arising out of your employment.
Medical expenses and compensation for lost time are paid from the workers' compensation plan.
In addition, the County will supplement the workers' compensation lost-time payment for up to 1 year, making you whole on a "net-check" basis.
DIRECT DEPOSIT: You are required to participate in direct deposit of your paycheck to a banking institution of your choice.
EMPLOYEE ASSISTANCE PROGRAM: You and your family are encouraged to use the Employee Assistance Program for help in addressing confidential family and financial matters.
EAP services are provided through Curalinc.
Please call 888-881-5462 for help.
BEREAVEMENT LEAVE: You will receive pay for up to 3 days for the purpose of bereavement over the death of your spouse, child, step-child, parent, step-parent, brother, sister, grandparent, grandchild, mother-in-law, father-in-law, or other member of the immediate household (excluding renters).
You will receive up to 1 day of pay for the death of your brother-in-law, sister-in-law, son-in-law, daughter-in-law, aunt, uncle, niece or nephew.
JURY DUTY: Your regular wages will be made-whole for any time you are required to serve on jury duty.
MILITARY LEAVE: Your regular wages will be made-whole for up to two weeks for you to meet your annual two-week reserve duty obligation.
Extended military leaves are provided in accordance with state and federal laws.
LEAVE OF ABSENCE: You are required to request a leave of absence in writing and a minimum of 15 calendar days prior to your expected absence.
All leaves are subject to approval of the Human Resources Department and are at the discretion of the County's representative, except as otherwise required by law.
Under emergency situations, the leave papers must be submitted within 5 days after the absence begins.
Periods of absence less than 5 days may be approved by your department head.
Note: This Summary provides only a brief outline of your benefits.
All benefit terms and conditions are subject to the specific provisions of plan documents, policies, and/or legal rules and regulations.
These benefits are subject to change from time to time by action of the County Board and/or Human Resources Committee.